Brandon is responsible for directing programs and initiatives related to sales, marketing, employee education, and employee engagement.
During his tenure with Phillips Management Group, Brandon has worked to identify opportunities for improved efficiency in advertising and marketing. He leads the implementation of initiatives and procedures to optimize ROI in these areas and works with Regional Property Managers to increase NOI through turnover management, revenue management, improved resident engagement and reputation management. Brandon is responsible for leading company training programs in these areas.
Prior to joining Phillips Management Group in 2009, Brandon worked as an Account Executive with Apartment Guide and has worked in property management since 1996, overseeing both fee-managed and REIT assets. Brandon teaches designation courses through the Piedmont Triad Apartment Association (PTAA) for the National Apartment Association’s (NAA) National Apartment Leasing Professional (NALP) and Certified Apartment Manager (CAM) designations and also specializes in providing training related to conflict management, communication, and sales.
In addition to providing internal training, Brandon has designed and delivered nationally broadcast conflict training through Apartments.com and facilitated training workshops and speaking engagements with regional and state-wide nonprofit and educational organizations addressing topics such as gender and fair housing, transformative dialogue, mediation and dispute system design. He currently serves as Chair of the Phillips Management Group Employee Engagement Committee and is a member of the PTAA Education Committee.
Brandon received his B.A. in Communication Studies from the University of North Carolina at Greensboro in 1998, where he later earned his M.A. in Conflict Studies and Dispute Resolution in 2010. He is a professionally trained mediator and was recognized as Corporate Professional of the Year by the Piedmont Triad Apartment Association in 2016.